The Mati Tourism Division, in partnership with SMART Communications, conducted the Customer Service 101 and Power Personality seminar on March 22, 2012
at the Baywalk Hotel, City of Mati. Attendees of the said seminar were owners and representatives of 22 tourism-oriented/related establishments within
the City as well as SPO2 Christopher Balog from the tourist police assistance center. Also present were Mr. Dashiel Indelible, Jr., the City Tourism
Officer and Hon. Allan M. Acera, Jr., the Chairman of the Committee of Tourism.
“We are not here to sell. We are here to give back to the community,” says Rachel Pretencio, Community Care Specialist and speaker of the Power
During the Power Personality module, Pretencio spoke about proper dress code as well as dos and don’ts depending on the type of event conducted within
a tourism-oriented establishment. She emphasized, through examples, the importance of making good manners a habit especially in the workplace.
On the other hand, co-speaker Karen Magapagal, related tips on how to handle different kinds of customers correctly. Magapagal says that although the
customer is not always right, he/she deserves to be treated right.
The aim of the Customer Service 101 and Power Personality Seminar is to educate proprietors on the importance of investing in personal development to
provide excellent customer service. The end goal of which is to boost people tourism through the best and most cost-efficient means of advertising, the
“Naa sad ko mga natunan-an nga magamit nako sa ako negosyo,” says John Ralph Garay, proprietor of the Lechon House. ( I learned things that I can apply in my business.)
The Customer Service 101 and Power Personality Seminar is expected to be the first of a series of seminars that the Mati Tourism Division has planned
out for the entire year.
Mati Tourism Division